Datenschutzerklärung
Last updated: August 8, 2025
VitalExperte operates this store and website, including all related information, content, features, tools, products, and services, to provide you — our customer — with a curated and enjoyable shopping experience (the “Services”). VitalExperte is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs in relation to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you. Personal information does not include anonymous or de-identified data.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
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Contact details such as your name, billing and shipping address, phone number, and email address.
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Financial information such as credit or debit card details, payment method, and transaction history.
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Account information including username, password, preferences, and account settings.
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Transaction details including items viewed, added to cart, purchased, returned, or exchanged.
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Communications such as information shared when contacting our customer support team.
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Device information including IP address, browser type, and connection details.
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Usage data such as your interactions and navigation on our website.
Personal Information Sources
We collect personal information from the following sources:
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Directly from you, such as when you create an account, place an order, or communicate with us.
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Automatically, through cookies and similar technologies when you use our website or Services.
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From service providers, such as payment processors and logistics partners who act on our behalf.
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From business partners or third parties, such as advertising and marketing partners.
How We Use Your Personal Information
Depending on your interaction with VitalExperte, we may use your information for the following purposes:
1. Provide, Tailor, and Improve Services
We use your information to process orders, manage your account, fulfill shipments, handle returns, and personalize your shopping experience.
2. Marketing and Advertising
We may use your data to send promotional offers or marketing messages (via email, SMS, or post) and show you relevant advertisements, including personalized ads based on your browsing or purchase history.
3. Security and Fraud Prevention
We process data to detect and prevent fraud, secure transactions, and protect against unauthorized access or misuse.
4. Communication and Support
Your data allows us to respond to inquiries, provide customer assistance, and keep you informed about your orders or updates.
5. Legal Compliance
We may use your information to comply with applicable laws, respond to lawful requests, or enforce our policies and terms.
How We Disclose Personal Information
In certain circumstances, we may share your personal information with trusted third parties, including:
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Shopify, which powers our store infrastructure and payment processing.
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Vendors and service providers assisting with IT, logistics, marketing, analytics, and fulfillment.
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Business and marketing partners, to deliver tailored promotions or advertising.
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Affiliates or group companies, as part of our operations.
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Legal or regulatory authorities, if required by law or for compliance purposes.
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In business transactions, such as mergers, acquisitions, or reorganizations.
Relationship with Shopify
Our website is hosted by Shopify, which processes your information to provide and enhance our Services. Your personal data may be transferred internationally as part of Shopify’s global infrastructure.
To learn more about Shopify’s data practices, please visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to other websites not operated by VitalExperte. We are not responsible for the privacy or security practices of those third-party sites and recommend reviewing their privacy policies separately.
Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
Security and Retention of Your Information
We use appropriate security measures to protect your data. However, no system is completely secure. The length of time we retain your data depends on business needs, legal obligations, and operational requirements.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as withdraw consent.
To learn more or exercise these rights, please contact us or visit:
https://privacy.shopify.com/en
Complaints
If you have any concerns about how we handle your personal information, please contact us at support@vitalexperte.com.
You may also reach out to your local data protection authority.
International Transfers
Your personal data may be transferred to and processed in countries other than your own. We rely on appropriate safeguards, such as the EU Standard Contractual Clauses, to ensure your data is protected.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website with the date of the latest revision.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 support@vitalexperte.com
📍 LOVIATOV LTD
61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Company Number: 16774912