Versand
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who acts outside their professional activities and enters into a distance agreement with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance agreement concerning a series of products and/or services where delivery and/or obligation is spread over time.
Durable data carrier: Any means that allow the consumer or entrepreneur to store information addressed to them personally, so that it can be consulted in the future and reproduced unchanged.
Right of withdrawal: The consumer's option to withdraw from the distance agreement within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely under the name VitalExperte.
Distance agreement: An agreement in which a system for selling products and/or services remotely is organized by the entrepreneur, and only techniques for remote communication are used up to the conclusion of the agreement.
Technique for remote communication: Means that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time.
General terms and conditions: These general terms and conditions of VitalExperte.
Article 2 – The Entrepreneur’s Identity
📧 Email: support@vitalexperte.com
📞 Phone: +44 745 51 20 175
🏢 Business Name: LOVIATOV LTD
📍 Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
🏷️ Company Number: 16774912
Opening Hours:
Monday–Friday: 09:00 to 19:00
Saturday: 10:00 to 17:00
Closed on Sundays and public holidays
Article 3 – Applicability
These general terms and conditions apply to every offer from VitalExperte and to every distance agreement and order concluded between VitalExperte and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated that the terms are available and will be sent free of charge upon request.
If the agreement is concluded electronically, the text can be provided in a way that the consumer can easily store it.
Conflicts between general terms shall always resolve in favor of the consumer. If any provision becomes void or is annulled, the remaining terms still apply. Situations or ambiguities not covered shall be interpreted in the spirit of these terms.
Article 4 – The Offer
Offers with limited validity or special conditions will state this clearly. All offers are non-binding.
The offer includes a complete and accurate description of the products/services. Images must be a true representation. Obvious mistakes do not bind VitalExperte.
Each offer includes:
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The price including taxes
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Any shipping costs
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How the agreement is formed
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Applicable withdrawal rights
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Payment and delivery methods
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Offer validity
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Distance communication costs (if applicable)
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Whether the agreement is archived and accessible
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How to check/correct entered data
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Languages available
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Codes of conduct
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Duration of long-term agreements
Article 5 – The Agreement
The agreement is binding when the consumer accepts the offer and meets the conditions.
If accepted electronically, confirmation is sent immediately. Until receipt is confirmed, the consumer can cancel.
VitalExperte ensures secure electronic communication and data handling. Orders may be declined based on legal or financial checks.
Upon conclusion, VitalExperte provides:
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Address for complaints
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Withdrawal information
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Warranty and after-sales information
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Article 4 information (unless already given)
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Termination terms for long-term agreements
For ongoing services, this information is only sent once.
Article 6 – Right of Withdrawal
Consumers may withdraw from product purchases within 14 days of receipt.
The product must be handled with care during this period. To withdraw, the product should be returned in original condition with all accessories.
Withdrawal must be reported in writing within 14 days of receipt to:
The product must then be returned within another 14 days.
If no intent to withdraw is communicated within the timeframe, the purchase is final.
Article 7 – Costs in Case of Withdrawal
The consumer bears return shipping costs.
If payment was already made, a refund will be issued within 14 days after the return is received or proof of shipment is provided.
Article 8 – Exclusion of Right of Withdrawal
The right of withdrawal may be excluded for products that are:
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Made to order
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Personal or custom-made
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Not returnable for hygiene reasons
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Perishable or time-sensitive
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Subject to market fluctuations
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Newspapers, magazines, or similar publications
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Unsealed audio/video/software items
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Hygiene items that have been opened
For services:
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Accommodation, transport, catering, or leisure for a specific date
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Services started with consumer’s consent before the end of the withdrawal period
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Betting and lotteries
Article 9 – Prices
Prices remain fixed during the offer validity unless impacted by VAT changes.
Variable pricing due to market conditions will be clearly stated.
Price increases within 3 months are allowed only if legally required.
Price increases after 3 months require consumer agreement. In such cases, the consumer may cancel the agreement.
All prices include VAT. VitalExperte is not liable for typographical errors.
Article 10 – Conformity and Warranty
Products/services must meet the agreement, specifications, usability expectations, and applicable laws.
Defects must be reported within 14 days of delivery via support@vitalexperte.com.
Warranty periods match those of the manufacturer. Warranty is void if the product is altered, misused, or damaged through improper handling.
Article 11 – Delivery and Execution
VitalExperte carefully handles orders and deliveries.
Delivery is made to the address provided by the consumer. Delivery occurs within 30 days unless otherwise agreed.
Delays will be communicated. Consumers may cancel at no cost and receive a refund within 14 days.
If a product is unavailable, a replacement may be offered. The same withdrawal rights apply.
Risk of damage or loss passes to the consumer upon delivery.
Article 12 – Long-term Transactions
Consumers can cancel indefinite agreements with a maximum one-month notice.
Fixed-term agreements may be canceled at the end of the term with the same notice.
Fixed-term renewals are not automatic except for limited newspaper/magazine subscriptions.
Agreements longer than one year can be canceled after one year with one-month notice.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 business days after the cooling-off period.
For services, payment is due after agreement confirmation.
Consumers must report payment inaccuracies immediately.
Late payments may incur reasonable charges.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days of discovery to:
Complaints will be responded to within 14 days.
If unresolved, the matter becomes a dispute. Submitting a complaint does not suspend payment obligations.
If valid, VitalExperte will repair or replace the product at no cost.
Article 15 – Disputes
Agreements are governed exclusively by United Kingdom law, even if the consumer resides abroad.
Article 16 – Additional or Deviating Provisions
Additional provisions must not disadvantage the consumer and must be storable for future reference.
Article 17 – Amendments
Amendments take effect once published. For ongoing offers, the version most favorable to the consumer applies.
Article 18 – Responsibility
The Supplier is responsible for the materials and products provided to the End Customer. Warranty remains valid.
If after-sales service by VitalExperte is insufficient, the Supplier will assist.
The Supplier guarantees products do not infringe intellectual property or trademarks and certifies authorization to sell patented goods.
However, VitalExperte is responsible for the content, accuracy, and operation of its webshop/website.
✅ Updated Contact Info
📧 support@vitalexperte.com
📞 +44 745 51 20 175
🏢 LOVIATOV LTD
📍 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
🏷️ Company Number: 16774912